Cause: Token expired, platform rate limit, or media format issue.
Fix: Check the error in the post detail view. If "token expired" — reconnect the platform. If "rate limit" — wait 15 minutes and retry. If "media format" — check that images are JPEG/PNG/WebP and videos are MP4.
Cause: AI provider timeout or network issue.
Fix: Retry the action. If the issue persists, contact support at [email protected].
Cause: OAuth token expired or revoked.
Fix: Go to Platforms, disconnect the platform, and reconnect it to get a fresh token.
Cause: Postlore checks your post's performance a few times during its first week live. If your post was just published, allow some time for analytics to start showing up.
Fix: Wait for the next check. If data is still missing after 7 days, contact support at [email protected].
Cause: Fewer than 3 posts with engagement data yet, imported or published.
Fix: Connect your platforms: Postlore imports up to 90 days of your existing posts when you connect (see How the learning loop works for which platforms and plans). Otherwise, publish a few posts. Confidence is low from 3 posts, medium from 10 and high from 20.
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Still need help? Email us at [email protected] — we reply within 24 hours.